Our services
Smart shopping, protect the planet
You help reduce CO2
More than 10 years of experience
Free shipping on orders over €99
Warranty and trust
Best market prices
Responsible purchase with a story
Find answers to the most common questions before buying or selling on El Trueque here
What is The Barter?
What is The Barter?
El Trueque is a shop in Arrecife where you can buy, sell, or exchange new and second-hand items. We have
About Us
At El Trueque, we have been building trust and creating opportunities with our customers since April 10, 2012.
Our story began during a major economic crisis. Many thought it wasn't the best time to start a business, but we saw an opportunity in that difficulty: to give products a second life and help people find what they needed at fair prices.
What started as a small family project has become a solid company, maintaining its essence and commitment:
💡 Offering quality and transparency in every sale.
🔄 Promoting responsible consumption, valuing second-hand items.
🤝 Taking care of our customers, because every purchase is also a relationship of trust.
For over a decade, we have learned, grown, and overcome obstacles, always with the same idea in mind: that true value lies in people and the stories behind each product.
Today, we continue with the same enthusiasm as day one, adapting to new times and offering a close, professional, and honest service.
✨ Because at El Trueque, we don't just sell products... we build trust.
mobile phones, tools, consoles, watches, and much more
About Us
At El Trueque, we have been building trust and creating opportunities with our customers since April 10, 2012.
Our story began during a major economic crisis. Many thought it wasn't the best time to start a business, but we saw an opportunity in that difficulty: to give products a second life and help people find what they needed at fair prices.
What started as a small family project has become a solid company, maintaining its essence and commitment:
💡 Offering quality and transparency in every sale.
🔄 Promoting responsible consumption, valuing second-hand items.
🤝 Taking care of our customers, because every purchase is also a relationship of trust.
For over a decade, we have learned, grown, and overcome obstacles, always with the same idea in mind: that true value lies in people and the stories behind each product.
Today, we continue with the same enthusiasm as day one, adapting to new times and offering a close, professional, and honest service.
✨ Because at El Trueque, we don't just sell products... we build trust.
Do you offer cash on delivery?
Do you offer cash on delivery?
Yes, we offer the option of cash on delivery for shipments within the Canary Islands.
To make the shipment, we require a 10% advance payment of the item's value via Bizum or bank transfer.
The remainder is paid to the courier upon receipt of the package.
This service has an additional cost of 4% on the outstanding amount, corresponding to the collection management by the transport company (MRW).
If you are interested in this option, you can request more information at 635 986 335.
📦 Cash on Delivery in the Canary Islands
At El Trueque, we offer the option of cash on delivery, so you can shop online and pay when you receive your order with complete security.
This service is available for shipments between the Canary Islands and is carried out by the transport company MRW.
Service conditions:
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To make cash on delivery shipments, we require a 10% advance payment of the item's value via Bizum or bank transfer.
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The remaining amount is paid to the courier upon delivery, in cash.
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The cash on delivery service has an additional cost of 4% of the outstanding amount, corresponding to the collection management by the transport company.
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El Trueque assumes part of the service cost to facilitate this payment method for our customers.
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The customer must have the exact amount, as couriers usually do not have change.
📍 Service available only for shipments between the Canary Islands.
❓ What is cash on delivery?
Cash on delivery allows you to pay for an order upon receiving the package, directly to the courier at the time of delivery.
It is a secure form of purchase for customers who prefer not to pay the full amount in advance.
📞 If you are interested in cash on delivery shipping, you can request more information at 635 986 335.
What kind of products do they buy?
What kind of products do they buy?
At El Trueque we buy and sell a wide variety of products:
📱 phones, 🛠️ tools, 🎮 consoles, 💻 computers, 🎧 electronics, 🕶️
Can I sell my items directly?
Can I sell my items directly?
Yes. You can bring your products to our store and we will give you an immediate and free appraisal. If you accept the price, we'll pay you on the spot.
How can I contact El Trueque?
How can I contact El Trueque?
Yes. You can contact us via WhatsApp, social media, or web form. You can also visit us directly in-store; we'll be happy to help you!
What payment methods do you accept?
What payment methods do you accept?
We accept cash, card, and Bizum for your convenience.
Do you accept exchanges?
Do you accept exchanges?
Yes! At El Trueque, you can exchange your item for a new or better one. This way, you make the most of what you already have.
Do the products come with a warranty?
Do the products come with a warranty?
At El Trueque, all our items come with a 1-year warranty, whether new or pre-owned. Furthermore, each product is inspected and tested before being sold.
Do you ship?
Do you ship?
Yes. We offer shipping throughout the Canary Islands. Check conditions and costs depending on the item.
🚚 Shipping Policy
Last updated: October 2025
At El Trueque, we work to ensure your orders arrive safely, quickly, and in perfect condition. Below, we explain how we manage shipments from our store.
1. Shipping Area
We currently ship to all the Canary Islands.
For shipments to the Peninsula or other areas, please contact us in advance at eltrueque23@gmail.com to inquire about availability and rates.
2. Shipping Company
Shipments are made through RMW Canarias, a courier company with experience in regional transport.
Once the order has been shipped, the customer will receive a tracking number to check the status of the shipment.
3. Delivery Times
Estimated delivery times are 7 to 10 business days, depending on the destination within the islands.
During periods of high demand or circumstances beyond our control (holidays, weather conditions, etc.), these times may be slightly extended.
4. Shipping Costs
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Free shipping for orders over €99.
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For orders under €99, a fixed cost of €10 will be applied for transport and handling.
5. Order Delivery
The order will be delivered to the address indicated by the customer during the purchase process.
If the customer is not present at the time of delivery, the shipping company will leave a notice or contact them to arrange a new date.
6. Receipt and Inspection of Order
We recommend checking the package at the time of delivery.
If the packaging shows visible damage or signs of tampering, indicate it on the delivery note and notify El Trueque within a maximum of 24 hours.
This will allow us to process any incident with the shipping company.
7. Returns and Withdrawal
If you wish to return a product, please consult our [Right of Withdrawal and Returns] section within the Terms and Conditions.
The return shipping costs are borne by the customer, except in case of error or defect attributable to El Trueque.
8. Contact
For any questions about your shipment, you can write to us at:
📍 El Trueque
📦 Calle Fajardo, 23 – Arrecife, Lanzarote, Canary Islands
📧 eltrueque23@gmail.com
